Cookies Policy | LuckyElf Casino

1. What cookies are

Cookies are small text files placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies may be placed by the website you are using, which are commonly called first-party cookies, or by another service provider working with the website, which are commonly called third-party cookies.

Cookies can be temporary or persistent. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may depend on its purpose, its settings and the provider that places it.

We may also use technologies that perform a similar function to cookies, such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we refer to these technologies collectively as cookies unless a distinction is needed.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be associated with information you provide to us, such as account, device or usage information. We handle information collected through cookies in accordance with our Privacy Policy and applicable Australian privacy requirements.

2. How LuckyElf Casino uses cookies

LuckyElf Casino may use cookies for several purposes. The cookies used on the website may change over time as features, security measures, analytics services and legal requirements develop. Some cookies are necessary for the website to function, while others help us understand usage or improve your experience.

Strictly necessary cookies

These cookies are needed to provide core website functions. They may support account access, session management, security controls, fraud prevention, page navigation, responsible gambling tools and the processing of requests. Without these cookies, some parts of the website may not operate correctly or may not be available.

Functionality cookies

Functionality cookies help remember choices you make and support a more consistent experience. For example, they may remember language, region, display or preference settings, where those features are available. These cookies can reduce the need to repeat certain selections during later visits.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may collect information such as the pages visited, the links selected, the time spent on a page, technical information about a device and whether a page or feature functions as expected. We use this information to identify errors, monitor performance and improve the website and services.

Security and risk management cookies

We may use cookies and similar technologies to protect accounts and transactions, detect unusual activity, prevent misuse and support compliance processes. These technologies may help us identify automated activity, repeated failed access attempts, suspicious patterns or activity that could threaten the security of our systems or users.

Advertising and measurement cookies

Where permitted and used, advertising or measurement cookies may help measure the effectiveness of communications, understand visits originating from campaigns and present information that is more relevant to users. These cookies may be provided by third parties. We do not use cookies to avoid or replace responsible gambling obligations, age requirements, identity checks or other controls.

Preference and responsible gambling support

Cookies may help remember settings relating to website preferences and tools intended to support safer gambling. These technologies do not determine whether gambling is suitable for you and do not remove your responsibility to follow applicable rules. If gambling is causing concern, consider using available account controls and seeking independent support.

3. Third-party services and information sharing

Some cookies may be placed by third-party service providers that help us operate, secure, analyse or improve the website. These providers may process information about your device, browser, website activity or interactions with their tools. Their use of information may be governed by their own privacy policies and terms.

Third-party providers may include technology, security, analytics, communications, payment, identity, fraud prevention or website support providers, depending on the features in use. We seek to use providers appropriately and to require suitable handling of information where applicable. The availability and identity of third-party services may change without notice.

Cookie information may be shared within LuckyElf Casino and with service providers where reasonably required for website operation, security, customer support, legal compliance, reporting, auditing or service improvement. Information may also be disclosed where required or permitted by law, or where necessary to protect rights, property, safety or the integrity of our services.

Some providers may process information outside Australia. Where this occurs, we take reasonable steps to manage that handling in line with applicable privacy obligations. Further information about how personal information is collected, used, disclosed, stored and accessed is available in our Privacy Policy.

Information that cookies may collect

A device or browser identifier, cookie identifier or similar technical identifier.
The date and time of a visit, pages viewed and general interactions with the website.
Browser type, operating system, screen settings, language and other technical information.
Approximate location information derived from technical data, where available and permitted.
Information about website performance, errors, referral sources and campaign activity.
Security or risk signals used to protect accounts, systems and users.

Cookie information may be combined with other information for the purposes described in this policy and our Privacy Policy. We do not suggest that every cookie is used on every visit or by every user. The categories and purposes may depend on the device, browser, account status, website features and choices you make.

4. Your choices and managing cookies

You may be able to manage cookie preferences through a cookie banner, preference centre or settings tool displayed on the website. The options available may depend on the type of cookie and the website features being used. Where a consent choice is requested, you can select the categories you wish to allow, subject to cookies that are necessary for the website to operate.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, block, delete or restrict cookies. The process differs between browsers and devices, so you should check the relevant help or settings information. Some browsers provide private browsing, tracking protection or similar controls.

If you disable or delete cookies, parts of the website may not work properly. You may need to repeat preferences, sign in again or complete certain checks. Security, account, transaction, age, identity and responsible gambling functions may also be affected. Blocking cookies does not necessarily prevent all forms of data collection, including information collected through server logs or other technical methods.

Your choices may be stored in a cookie or similar technology. If you use a different browser, device or cleared browsing data, your preferences may need to be selected again. Where a preference tool is available, it may not control cookies placed by websites or services that you access through links from the LuckyElf Casino website.

Your privacy rights

Depending on your circumstances and applicable law, you may have rights in relation to personal information, including rights to request access, correction or further information about how information is handled. Requests may be subject to identity verification, legal exceptions and other requirements. Details about these rights and how to make a request are set out in our Privacy Policy.

Updates to this policy

We may update this Cookies Policy from time to time to reflect changes to the website, technology, service providers, legal requirements or our practices. The updated version will be published on this page with a revised effective date where appropriate. You should review this policy periodically so you understand how cookies and similar technologies are used.

Contact and further information

If you have a question about this Cookies Policy or how cookies are used on the LuckyElf Casino website, please use the customer support or contact options made available through the website. Do not include unnecessary sensitive information in a request. For information about personal information more generally, please refer to the LuckyElf Casino Privacy Policy.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge the use of cookies in accordance with your selected preferences, this Cookies Policy and applicable law. Where consent is legally required, we will request it through the relevant website control before using the applicable non-essential cookies.